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פרטי קשר

Aeroporti "Nënë Tereza", Rinas, Tiranë

+355695582438

[email protected]
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Terms and conditions

Last updated: April 2026

These Partner Vehicle Terms and Conditions ("Partner Terms") apply specifically to vehicles listed on viprental.al that are owned and operated by independent third-party rental companies ("Partners"). These Partner Terms constitute a legally binding agreement between you ("Client", "Renter", "you") and VIP COMPANY SHPK, registered under NIPT (NUIS): L92322006H, with registered address at Rruga Qemal Stafa, Tirana, Albania (hereinafter referred to as "VipRental", "the Platform", "we", "us", "our").

By making a reservation for a Partner vehicle through viprental.al, you acknowledge that you have read, understood, and agree to be bound by these Partner Terms in their entirety.

1. Role of VipRental — Platform Only

1.1. When you book a vehicle marked as a Partner vehicle on viprental.al, VipRental acts solely as an online marketplace and intermediary platform that connects Clients with independent third-party car rental companies (Partners). VipRental is not the owner, operator, or direct provider of Partner vehicles.

1.2. The rental contract for a Partner vehicle is between you (the Client) and the Partner company directly. VipRental is not a party to this rental contract and assumes no responsibility for its performance, execution, or outcome.

1.3. VipRental does not inspect, maintain, service, insure, or control Partner vehicles. The condition, roadworthiness, cleanliness, insurance coverage, and legal compliance of Partner vehicles are the sole responsibility of the Partner company.

1.4. Partner vehicles are listed as a specific make and model on viprental.al; however, the listing is displayed as the selected model "or similar". The Partner may provide a vehicle of the same category with similar specifications. VipRental does not guarantee that the Client will receive the exact vehicle shown in the listing images.

2. Confirmation Fee

2.1. When booking a Partner vehicle, a Confirmation Fee is collected by VipRental via PayPal at the time of booking. This fee is a platform service charge for processing and securing the reservation with the Partner.

2.2. The Confirmation Fee amount is displayed clearly on the booking page before payment and represents a percentage of the total rental price.

2.3. The remaining rental amount (total rental price minus the Confirmation Fee) is paid by the Client directly to the Partner company at the time of vehicle pickup. The payment method, currency, and terms for this remaining payment are determined by the Partner.

2.4. VipRental does not collect, hold, or process the remaining rental payment. Any disputes regarding the remaining payment are between the Client and the Partner.

3. Cancellation and Refund Policy — Partner Bookings

3.1. If a Partner booking is cancelled by the Client or by VipRental for any reason, VipRental will initiate a refund of the Confirmation Fee via PayPal.

3.2. Due to PayPal processing fees, currency conversion fees, and transaction charges, VipRental does not guarantee that the refunded amount will equal the exact Confirmation Fee originally paid. The Client acknowledges and accepts that the refunded sum may be slightly less than the original payment due to fees deducted by the payment processor.

3.3. VipRental is not responsible for refunding the remaining rental amount paid directly to the Partner. Any refund of payments made directly to the Partner is subject to the Partner's own cancellation policy.

4. Limitation of Liability — Partner Vehicles

4.1. VipRental's liability for Partner vehicle bookings is strictly limited to the Confirmation Fee collected by VipRental. Under no circumstances shall VipRental's total liability exceed the amount of the Confirmation Fee paid for the applicable booking.

4.2. VipRental shall not be liable for any of the following in relation to Partner vehicle rentals:

  • The condition, safety, roadworthiness, cleanliness, or mechanical reliability of the Partner's vehicle.
  • Any accidents, breakdowns, mechanical failures, tire damage, or vehicle defects.
  • Any personal injury, property damage, or loss of life arising from the use of the Partner's vehicle.
  • Any insurance coverage, deductibles, excess charges, or claims related to the Partner's vehicle.
  • The Partner's compliance with Albanian law, traffic regulations, vehicle inspection requirements, or insurance obligations.
  • Any disputes between the Client and the Partner regarding pricing, payment, deposits, fuel policy, mileage limits, late return charges, or any other rental condition.
  • The Partner's failure to provide the reserved vehicle, providing a different vehicle, or cancelling the reservation.
  • Any personal belongings lost, stolen, or damaged while in the Partner's vehicle or on the Partner's premises.
  • Any delays, missed flights, missed appointments, or consequential losses arising from the Partner's vehicle or service.
  • The accuracy of vehicle descriptions, photographs, specifications, or pricing displayed on viprental.al as provided by the Partner.

4.3. The Client acknowledges that all risks associated with renting a Partner vehicle — including but not limited to vehicle condition, insurance coverage, deposit requirements, fuel policies, mileage restrictions, late return fees, and cross-border travel policies — are governed exclusively by the Partner's own terms and conditions. The Client is advised to review the Partner's rental agreement carefully before accepting the vehicle.

5. Client Obligations — Partner Bookings

5.1. The Client must provide accurate personal information (full name, email, phone number) at the time of booking.

5.2. The Client must hold a valid driving license and meet any age or eligibility requirements set by the Partner company.

5.3. The Client is responsible for inspecting the Partner's vehicle at pickup and documenting its condition before departing. Any pre-existing damage should be noted and communicated to the Partner.

5.4. The Client must comply with all applicable traffic laws, rental conditions set by the Partner, and the general rules of responsible vehicle use.

5.5. Any issues, complaints, damages, or disputes related to the Partner vehicle must be raised directly with the Partner company. VipRental may assist in facilitating communication but is under no obligation to mediate or resolve disputes between the Client and the Partner.

6. Partner Contact Information

6.1. Once a Partner booking is approved or confirmed, the Client will receive the Partner's contact details (business name, phone number, and/or email) on the booking information page. The Client may contact the Partner directly for any questions regarding the rental.

6.2. VipRental facilitates the initial connection between Client and Partner but does not supervise, control, or guarantee the Partner's responsiveness, availability, or quality of service.

7. Insurance — Partner Vehicles

7.1. Insurance coverage for Partner vehicles is provided and managed exclusively by the Partner company, not by VipRental.

7.2. Any insurance options displayed during the booking process for Partner vehicles (such as Full Casco Insurance) are offered and underwritten by the Partner. VipRental does not provide, administer, or guarantee any insurance coverage for Partner vehicles.

7.3. The Client is responsible for understanding the scope, limitations, deductibles, and exclusions of any insurance provided by the Partner. VipRental strongly recommends that the Client review the Partner's insurance terms before accepting the vehicle.

8. Deposits — Partner Vehicles

8.1. Partner companies may require a security deposit at the time of vehicle pickup. The deposit amount, method of collection, and conditions for its return are determined solely by the Partner.

8.2. VipRental does not collect, hold, or manage any deposits for Partner vehicles. Any disputes regarding deposit retention or refund are between the Client and the Partner.

9. Indemnification

9.1. The Client agrees to indemnify, defend, and hold harmless VipRental, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to:

  • The Client's use of a Partner vehicle.
  • Any breach of these Partner Terms by the Client.
  • Any dispute between the Client and the Partner.
  • Any third-party claims arising from the Client's operation of a Partner vehicle.

10. Governing Law and Dispute Resolution

10.1. These Partner Terms shall be governed by and construed in accordance with the laws of the Republic of Albania.

10.2. Any dispute between the Client and VipRental arising out of or in connection with these Partner Terms shall be subject to the exclusive jurisdiction of the competent courts of Tirana, Albania.

10.3. Disputes between the Client and the Partner are not within VipRental's jurisdiction and must be resolved directly between those parties.

11. Amendments

11.1. VipRental reserves the right to modify these Partner Terms at any time. Changes will be effective upon publication on the website.

12. Severability

12.1. If any provision of these Partner Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Contact Information

For any questions regarding these Partner Terms or the platform service, please contact us:

  • Company: VIP COMPANY SHPK
  • NIPT (NUIS): L92322006H
  • Address: Rruga Qemal Stafa, Tirana, Albania
  • WhatsApp: +355 69 558 2438
  • Website: viprental.al

By completing a booking for a Partner vehicle on viprental.al, you confirm that you have read, understood, and agree to these Partner Vehicle Terms and Conditions. You acknowledge that VipRental acts solely as a platform intermediary and that the rental agreement is between you and the Partner company.